Your Privacy Matters

When you use our contact forms, we collect personal information such as your name, email address, phone number, and any details you include in your message. This information is provided voluntarily and is necessary for us to respond to your inquiry.

We also collect technical data automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This data helps us understand how our website is used and how we can improve it.

We may use cookies and similar tracking technologies to enhance your browsing experience and gather analytical data about website usage. You can manage your cookie preferences through your browser settings at any time.

We use the personal information you provide primarily to respond to your inquiries, communicate about potential projects, and deliver the services you request. Your data enables us to provide personalised and timely responses.

Technical and analytical data is used to improve our website performance, optimise user experience, analyse traffic patterns, and ensure the security and proper functioning of our digital platforms.

If you have explicitly consented, we may send you occasional updates about our services, industry insights, or company news. You can withdraw your consent and unsubscribe at any time by contacting us or using the unsubscribe link in our communications.

We do not sell, rent, or trade your personal data to any third party. Your information is treated with the utmost confidentiality and is only shared when strictly necessary to provide our services.

We may share data with trusted service providers who assist in operating our website, such as hosting providers, analytics platforms (e.g., Google Analytics), and email delivery services. These providers are contractually obligated to protect your data and may only use it for the specific purposes we define.

Our website uses cookies to ensure basic functionality and to collect anonymised analytics data. Functional cookies are essential for the website to operate correctly, including remembering your language preferences and session information.

Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our content, design, and overall user experience.

You have full control over cookies through your browser settings. You can choose to block or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of some parts of our website.

As we are based in Portugal and operate within the European Union, your data is protected under the General Data Protection Regulation (GDPR). You have the right to access, rectify, erase, restrict processing of, and request portability of your personal data at any time.

You also have the right to object to the processing of your personal data and the right to withdraw consent where processing is based on consent. If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD).

To exercise any of these rights, please contact us at contact@criatima.com. We will respond to your request within 30 days, as required by applicable law.

We take the security of your personal data seriously. Our website is protected with SSL/TLS encryption to ensure that all data transmitted between your browser and our servers remains confidential and secure.

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Our systems are regularly reviewed and updated to maintain the highest security standards.

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

You can contact our team at contact@criatima.com or visit our office in Fatima, Portugal. We aim to respond to all privacy-related inquiries within 48 hours.

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will update the "last updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your personal data. Continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.